The Orders section provides businesses with a streamlined way to track, manage, and process all incoming orders at various stages. Whether an order is new, being prepared, ready for pickup, or scheduled for a future date, this section ensures smooth operations and efficient fulfillment.
- Accessing the Orders Section
- Navigate to Orders in your dashboard.
- This page provides an overview of all incoming and past orders, categorized by status.
- Understanding Order Categories
- New Orders: View and manage orders that have just been placed and require immediate attention.
- Orders Processing: Monitor orders currently being prepared or fulfilled.
- Orders Ready: Mark orders as ready for pickup, delivery, or dine-in.
- Completed Orders: Access the history of all successfully fulfilled orders.
- Scheduled Orders: Manage orders that are set for a future date or time.
- All Orders: Get a comprehensive view of every order, both past and present, in a single place.
- Managing Orders in Different Stages
- Viewing Order Details: Click on an order to view itemized details, customer information, and payment status.
- Updating Order Status: Move orders through the fulfillment process by changing their status (e.g., from “Processing” to “Ready”).
- Order Actions: Depending on the order stage, you may:
- Accept or decline new orders.
- Print invoices or order slips.
- Notify customers when their order is ready.
- Assign orders to a delivery driver.
- Filtering and Sorting Orders
- Use the Search Bar to find specific orders by customer name, order number, or date.
- Filter orders by status to quickly locate what needs attention.