The Chats section enables real-time messaging between merchants and customers. This feature improves customer engagement, facilitates support, and enhances communication for inquiries, orders, and services.
- Accessing the Chats Section
- Navigate to Chats from the main dashboard.
- Use the Search Bar to find specific customers or admins.
- Starting a New Chat
- Select a customer or admin from the list to open a conversation.
- If the customer has already messaged, their chat history will be available.
- Sending and Receiving Messages
- Type a message in the message input box and press send.
- Customers and merchants can exchange text, images, and voice messages for seamless communication.
- Chat Features
- Attachments – Share images or documents for additional details.
- Emojis – Add emojis for a more personalized conversation.
- Voice Messages – Send quick voice recordings for efficient communication.
- Managing Conversations
- View all previous messages in the conversation history.
- Handle multiple chats simultaneously for effective customer service.
- Customers can initiate chats from their account or product pages.
- Customer Support and Engagement
- Use Chats for customer inquiries about orders, reservations, and services.
- Provide instant responses to improve customer satisfaction and build trust.
- Send promotional messages, updates, or service notifications to customers directly.