The Invoice section allows merchants to manage billing and track invoices for their transactions. If a merchant owes money to Kinago, such as for offline payments or collected Support Local fees, an invoice will be generated. If cash payments are enabled and a merchant collects the Support Local fee, Kinago will recover this amount through an invoice.
- Accessing the Invoice Section
- Navigate to Finances & Withdrawals > Invoice in your dashboard.
- View all invoices related to your account.
- Understanding Invoices
- Invoices are generated when:
- A merchant owes Kinago for offline transactions.
- The Support Local fee collected by the merchant needs to be returned to Kinago.
- The merchant accepts cash payments and collects the Support Local fee—Kinago will invoice the merchant for this amount.
- Any other applicable fees or service charges are incurred.
- Invoices may be issued daily, weekly, or monthly, depending on the account settings.
- Invoices are generated when:
- Filtering and Searching Invoices
- Use the date filter to locate invoices for a specific period.
- Search by description or status to find a particular invoice.
- Downloading and Printing Invoices
- Merchants can download invoices in multiple formats:
- Excel
- CSV
- Use the Print option to generate a hard copy.
- Merchants can download invoices in multiple formats:
- Reviewing Payment Status
- Each invoice will have a status, indicating whether payment is due or completed.
- If the Support Local fee was collected via cash payments, Kinago will invoice you to recover this amount.
- Merchants should ensure timely payment of outstanding invoices to avoid account restrictions.