All Knowledgebase Articles

Statement

The Statement section provides a detailed breakdown of sales, commissions, payouts, and other financial transactions. Helps merchants track earnings, fees, and withdrawals in real-time.

Media Library

The Media Library allows merchants to access, manage, and organize all uploaded media files. Ensures easy reuse of images for menu items, promotions, and branding.

Gallery

The Gallery section allows merchants to upload and manage images that appear on their menu page/front page to enhance branding and product showcase. This feature helps improve customer engagement by displaying high-quality visuals of items, promotions, and business ambiance.

Loyalty Points

The Loyalty Points system rewards repeat customers by allowing them to earn points for every purchase. Customers can redeem points for discounts or other rewards, encouraging long-term engagement and repeat orders. Merchants can customize point values per item to tailor their loyalty program effectively.

Suggested Items

The Suggested Items section allows merchants to recommend their best food items for potential homepage features. Selected items gain increased visibility, helping to drive more sales. Admins will review and approve suggestions based on platform guidelines.

Offers

The Offers section allows merchants to create and manage promotional deals, such as time-limited discounts.It helps drive sales, increase customer engagement, and incentivize larger orders.

Coupons

The Coupon section, located under Promotions > Coupons, allows merchants to create and manage discount codes. These coupons can be applied at checkout to encourage purchases, reward loyal customers, and drive sales.

Live Customer Chat

The Chats feature allows real-time messaging between customers and merchants for inquiries, support, or general communication. This free live chat service, provided by Kinago, helps businesses engage with customers efficiently.

Create POS Order

The Create Order section in the POS (Point of Sale) system allows staff to manually place orders for walk-in customers or those ordering via phone. It provides a seamless interface for adding items, selecting tables, and processing payments.

Tables

The Tables section allows merchants to manage table availability, assignments, and statuses for reservations. It helps with efficient seating arrangements, prevents overbooking, and streamlines the customer’s experience.

Rooms

The Rooms section allows businesses to set up, manage, and track available rooms for bookings. This feature is useful for businesses that offer private dining, event spaces, or accommodations, enabling seamless reservation and organization.

Shifts

The Shifts feature allows businesses to define specific time slots for accepting reservations, such as morning, afternoon, or dinner hours. This helps in managing customer flow, optimizing staff allocation, and ensuring a smooth customer experience.