Invoices & Offline Collection
The Invoice section allows merchants to manage billing and track invoices for their transactions. If a merchant owes money to Kinago, such as for offline payments or collected Support Local fees, an invoice will be generated accordingly. If cash payments are enabled for a vendor, and they collect the Support Local fee from customers, Kinago will collect the fee back via an invoice to settle the balance.
Withdrawals
The Withdrawals section allows merchants to request payouts of their available balance and manage their linked bank account. This ensures a seamless process for cashing out earnings from sales and commissions.
Statement
The Statement section provides a detailed breakdown of sales, commissions, payouts, and other financial transactions. Helps merchants track earnings, fees, and withdrawals in real-time.
Media Library
The Media Library allows merchants to access, manage, and organize all uploaded media files. Ensures easy reuse of images for menu items, promotions, and branding.
Gallery
The Gallery section allows merchants to upload and manage images that appear on their menu page/front page to enhance branding and product showcase. This feature helps improve customer engagement by displaying high-quality visuals of items, promotions, and business ambiance.
Loyalty Points
The Loyalty Points system rewards repeat customers by allowing them to earn points for every purchase. Customers can redeem points for discounts or other rewards, encouraging long-term engagement and repeat orders. Merchants can customize point values per item to tailor their loyalty program effectively.
Suggested Items
The Suggested Items section allows merchants to recommend their best food items for potential homepage features. Selected items gain increased visibility, helping to drive more sales. Admins will review and approve suggestions based on platform guidelines.
Offers
The Offers section allows merchants to create and manage promotional deals, such as time-limited discounts.It helps drive sales, increase customer engagement, and incentivize larger orders.
Coupons
The Coupon section, located under Promotions > Coupons, allows merchants to create and manage discount codes. These coupons can be applied at checkout to encourage purchases, reward loyal customers, and drive sales.
Live Customer Chat
The Chats feature allows real-time messaging between customers and merchants for inquiries, support, or general communication. This free live chat service, provided by Kinago, helps businesses engage with customers efficiently.