The Review List section enables merchants to monitor, manage, and respond to customer reviews. Customer feedback helps improve service quality, build credibility, and enhance customer engagement.
- Accessing the Review List
- Navigate to Buyers > Review List in your dashboard.
- View all customer-submitted reviews along with ratings and timestamps.
- Reviewing Customer Feedback
- Each review includes:
- Customer Name
- Star Rating (1-5)
- Review Comment
- Date Created
- Each review includes:
- Responding to Reviews
- Click the Reply Icon to respond to a customer’s review.
- Enter your reply in the text box and click Save to post your response.
- Managing Reviews
- Reviews can be filtered using the search bar to find specific feedback.
- Merchants can monitor customer engagement trends based on review content.
- Importance of Engaging with Reviews
- Positive Reviews: Thank customers for their support and encourage repeat business.
- Negative Reviews: Address concerns professionally to improve your service reputation.
- Exporting Reviews
- Use the Excel, CSV, PDF, or Print options to download review data for analysis.